Refund & Return Policy
Last Updated: 04 August 2026
- Overview
At TechSens India, we want you to be fully satisfied with your purchase. This policy explains when orders can be cancelled, when products can be returned or replaced, and how refunds are processed for purchases made through https://techsensindia.com or directly from our sales team.
- Order Cancellation
- You may cancel your order free of charge at any time before the product is dispatched by contacting us at +91 90216 61276 or connect@techsensindia.com.
- Once a product has been dispatched, the order cannot be cancelled; it will instead be governed by the return provisions below.
- For made-to-order, customised, or specially configured products (e.g., custom LED display solutions), cancellation after order confirmation may attract charges for work already undertaken.
- Refunds for cancelled orders are processed in full to the original payment method.
- Damaged or Defective on Arrival (DOA)
- Please inspect the packaging and product at the time of delivery. If the outer packaging is visibly damaged, note it on the delivery receipt or refuse delivery.
- Any transit damage, missing items, or dead-on-arrival defects must be reported to us within 48 hours of delivery, with photos/videos of the packaging and product. We strongly recommend recording an unboxing video for large panels and displays.
- Verified DOA or transit-damage cases will be resolved with a free replacement or a full refund, including shipping charges, at your option.
- Returns
- Products may be returned within 7 days of delivery if they are unused, in their original packaging with all accessories, cables, remotes, manuals, and warranty cards intact.
- Returns are accepted only for valid reasons such as a wrong product delivered, verified manufacturing defects, or material mismatch with the published specifications.
- A return request must be raised with our support team before shipping anything back. Products returned without prior authorisation may not be accepted.
- Our team may conduct a remote or on-site inspection of the product before approving a return, particularly for Interactive Flat Panels and LED displays.
- Non-Returnable Items
- Products that have been installed, wall-mounted, or used, unless a manufacturing defect is verified. • Custom-built or specially configured LED display solutions.
- Software licences, activation keys, and digital services once delivered or activated.
- Products damaged due to mishandling, unauthorised repair, electrical surge, or improper use after delivery.
- Products returned without original packaging and accessories.
- Warranty Claims
Issues arising after the return window are handled under the product warranty, not this return policy. Warranty service includes repair or replacement of defective parts/units as per the warranty terms provided with your product. Please contact our support team with your invoice number to raise a warranty claim.
Warranty differs from product to product. Warranty becomes effective only after installation by TechSens or an authorised partner, where professional installation is required.
Certain products sold through TechSens India are manufactured by third-party manufacturers or OEM partners. Applicable manufacturer warranties will be honoured in accordance with the respective warranty terms.
- Refund Process & Timelines
- Once a return is approved and the product is received and inspected at our facility, the refund will be initiated within 7 business days.
- Refunds are made to the original payment method. Depending on your bank or payment provider, the amount may take an additional 7–10 business days to reflect in your account.
- For purchases made against a purchase order or bank transfer (institutional orders), refunds are made by bank transfer to the account from which payment was received.
- Where a defect or error is not attributable to us, return shipping costs may be borne by the customer.
- Replacements
Where a replacement is offered and accepted, the replacement unit will be dispatched after the returned product is received and inspected, or in parallel for verified DOA cases. Replacement timelines depend on stock availability and your location.
- How to Raise a Request
To request a cancellation, return, replacement, or refund, contact us with your order number/invoice, a description of the issue, and supporting photos or videos:
TechSens India
Address: Landmark Centre, 407, Pune – Satara Rd, Kaka Halwai Estate Rd, Parvati Industrial Estate, Pune, Maharashtra 411009
Phone: +91 90216 61276
Email: connect@techsensindia.com
Website: www.techsensindia.com
This policy does not limit your rights under the Consumer Protection Act, 2019, or other applicable laws.